1. What is skip tracing?
Skip tracing is the process of locating a person who has become difficult to find. This may involve searching for individuals who have moved without leaving a forwarding address, are avoiding contact, or whose whereabouts are otherwise unknown.
2. What information do I need to provide to start a skip trace?
To begin, it’s helpful to provide any of the following:
- Full name and date of birth
- Last known address or contact details
- Employment information
- Any other identifying data such as previous addresses, associates, or business links
The more details you can provide, the more efficient the process will be.
3. Who typically uses skip tracing services?
Our skip tracing services are used by finance companies, banks, insurers, law firms, real estate agents, and government departments. We also assist private individuals in certain cases.
4. Is skip tracing legal?
Yes. Derwent Mercantile operates strictly within Australian privacy laws and relevant regulations. All information is obtained through lawful means, and we are licensed Inquiry and Commercial Agents.
5. How long does skip tracing take?
Timeframes vary depending on the complexity of the case and the information available. Some cases are resolved within days, while others may take several weeks or longer. We will keep you informed throughout the process.
6. What if the person cannot be found?
If a subject cannot be located after all reasonable efforts, we will provide you with a full report of the actions taken and advise on any potential next steps.
7. Will I receive updates during the process?
Yes. We provide timely updates via email, so you’re always informed on the progress of your matter.
8. How much does skip tracing cost?
Costs vary depending on the scope and urgency of the search. We’re happy to discuss your case upfront and provide a clear, obligation-free quote.
9. Is the information I provide kept confidential?
Absolutely. We treat all client matters with the highest level of confidentiality and discretion, in line with our professional and legal obligations.
10. Can Derwent Mercantile serve documents once someone is located?
Yes. Once we’ve successfully located the individual, we can assist with process serving, ensuring your documents are delivered in compliance with legal requirements.
11. What if my person is located interstate or overseas?
We can help you with national and global searches and can provide a quote for the appropriate level of inquiry.
Process Serving – Frequently Asked Questions
1. What is process serving?
Process serving is the formal delivery of legal documents to an individual or organisation, notifying them of their involvement in a legal proceeding. It ensures the recipient is aware of the legal action and has an opportunity to respond.
2. What types of documents can you serve?
We serve a wide range of legal documents, including:
- Court summons and subpoenas
- Family law documents
- Statements of Claim
- Divorce papers
- Notices of repossession or eviction
- Writs and other legal notices
3. Where do you offer process serving?
Although we are proudly based in Tasmania, Derwent Mercantile offers nationwide coverage through our trusted network. Priority service is available for urgent or time-sensitive matters.
4. How many attempts do you make to serve the documents?
The number of service attempts depends on the specific needs of the client and the type of matter involved. We offer different service packages to suit a range of requirements, from standard service with multiple attempts to priority and tailored options for more complex or urgent cases.
We’re always happy to discuss the best approach for your situation.
5. What if the person avoids being served?
We are experienced in handling evasive recipients. If needed, we can conduct additional inquiries or provide supporting documentation for substituted service applications, as permitted by the court.
6. How quickly can you serve documents?
We offer both standard and priority services. Timeframes depend on the location and urgency of the matter, but we always aim to act promptly and efficiently. Let us know if you have a specific court deadline.
7. Will I be updated on the progress?
Yes, we provide email updates after each attempt.
8. Do you file the affidavit of service with the court?
Once service is completed, we prepare an Affidavit of Service and provide this to you.
9. What information do you need to serve someone?
We require:
- A copy of the documents for service
- A valid residential or business address
- Personal details (full name, description, known movements)
- Any supporting information such as recent photos or contact numbers
The more accurate your information, the more efficiently we can serve the documents.
10. How much does process serving cost?
Fees depend on the document type, number of addresses, and level of urgency. We’ll provide a clear quote upfront, with no obligation, so you know what to expect.
11. Is the information I provide kept confidential?
Absolutely. We maintain the highest standards of confidentiality and discretion, and all work is carried out in accordance with legal and ethical standards.
12. What if my person is located interstate or overseas?
We can help you with national process serving. Contact us for a quote.
